MONROE COLLEGE, USA
Bachelor of Science (BS) Computer Information Systems GPA 4.0
President's list every semester
Some major courses taken: Information Security, Network Security, Advanced Programming, Database Administration, CCNA, Project Management
Associate Degree in Arts & General Studies GPA:3.7 Concentration: Computer Science, Digital Media, Business
Some major courses taken: Data Structures & Algorithms, Operating Systems and Networks, Software Engineering
Summa Cum Laude
WASHINGTON ARCHIBALD HIGH SCHOOL, ST. KITTS
High School Diploma/ CSEC Certification
8 CXC Grade 1's including courses such as: Information Technology, Maths, Principles of Business
APPLICATION AND TECHNICAL SUPPORT ANALYST
March 2022- Present
Provide first level support to over 250 employees throughout the organization using the ticketing system.
Provisioning and deprovisioning new and departing users in a Hybrid Azure AD environment.
Deployed Laptop and PCs in the organization in accordance with the security baseline standards
Modified user permissions and access for in-house software and network environment; MFA configuration
February 2021 - March 2021
Engaged in the hardening of Microsoft Windows 10 Pro work stations by performing tasks such as enabling automatic updates, limiting user access, and restricting usage of USB drives on end user work stations.
Presented on social engineering to 8 new employees during a cyber awareness training session.
Documented strategies to mitigate technology risks associated with the 3 planned projects.
Configured Carbon Black to restrict USB usage by end users on end user systems.
July 2016 - December 2021
Process transactions including servicing client accounts, balancing cash drawer, processing loan payments
Establish credibility and build rapport with customers
Assist customers with account queries, requests and financial advice referrals
Archive customer documents to assure order and efficiency
June 2015 - August 2015
Assist with the archiving of client data
Assist with the electronic transition of client data from paper documents
File customer claims and review customer benefits